We do not accept returns for multiple reasons. First of all, this is a small owner operated business. The same person that creates and produces the designs, designed this website, the business cards, writes the emails, prepares the shipments, takes them to the post office and is typing this right now. This company was built to make something sustainable, environmentally and ethically aware with humanity and empathy to challenge larger companies to improve their practices. We are not trying to go big, but we are trying to create and influence change or as we like to call it, “awearness.” When I put together a package, my kids are usually running around in the background and I use the recycled business cards I created, the recycled tissue paper and stickers. Each return is a waste of materials and precious time AND a loss to the integrity of the product. We care about these things! We do not do the typical mark up of a retail company in order to offer YOU a quality, locally sourced, eco, ethical and blue sign certified product at a reasonable price. We are happy to provide exchanges (customer must absorb all shipping costs) and even store credit. Thank you for understanding and supporting our authentic efforts to literally make a change. I truly feel like this is a yoga clothing co-op and I started it to provide a need I observed as a yogi and consumer.
How to Exchange:
1 Email customer service at firstname.lastname@example.org with your order number, the merchandise you wish to exchange and the reason.
2 Please keep exchanged merchandise in original packaging and enclose a copy of your packing slip.
3 Drop the package off at your nearest USPS location (customer must absorb all shipping costs) addressed to: WAHI YOGA, PO Box 2266, Leavenworth, WA 98826
4 Please allow 14 days for us to receive and process your exchanged merchandise.
**UPSIDEDOWNMAMA LLC is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.
WELCOME TO WAHI YOGA BY UPSIDEDOWNMAMA LLC!
WAHI YOGA BY UPSIDEDOWNMAMA ("Company"or"We") respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.wahiyoga.com (our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies to information we collect:
On this Website.
In e-mail, text and other electronic messages between you and this Website.
It does not apply to information collected by:
us offline or through any other means, including on any other website operated by Company or any third party; or
any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
CHILDREN UNDER THE AGE OF 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use or provide any information on this Website.
INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
We collect several types of information from and about users of our Website, including information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, and clothing size ("personal information"). We collect this information when you make a purchase, subscribe to our newsletter, fill in forms on our Website, or when you directly provide information to us by any other means. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website. We collect and keep records and copies of your correspondence, including e-mail address, if you contact us.
Our Website provides users the opportunity to interact and post content through various social media sites, including Facebook and Instagram. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies, that may be more or less protective than this policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post with such tools.
Third Party Payment Processor
Third Party Payment Processor
Third Party Host
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
To present our Website and its contents to you.
To provide you with information, products or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your subscription.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our Website or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
DISCLOSURE OF YOUR INFORMATION
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
To contractors, service providers and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also disclose your personal information:
To comply with any court order, law or legal process, including to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Promotional Offers from the Company.If you do not wish to have your e-mail address or other contact information used by the Company to promote our own or third parties' products or services, you can opt-out by by sending us an e-mail stating your request to email@example.com. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions.
Targeted Advertising.If you do not want us to use information that we collect or that you provide to us to deliver advertisements, you can opt-out by sending us an e-mail stating your request to firstname.lastname@example.org.
We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to email@example.com.